Apply A Credit

Applying a credit to your account can be accomplished through the KHS America B2B Portal.

To get started, log into your B2B portal account. If you don’t have an account set up yet, you can have an invitation sent to you. Ask your rep or inside sales contact to add you to our system.

Once logged in, click on FINANCIAL DETAILS in the top menu, then select Payment. You will see your invoices here. First select the invoice or invoices you would like to apply the credit memo to by checking the checkbox in the Select to Pay column.

Next select the credit or credits to apply to the payment. A credit is indicated by the minus sign appearing before the amount. Click the Review Payment button and you will see the invoice you are paying, the credit that is being applied, and the new amount due.

Complete your payment as normal by selecting a payment method on file or by adding a new payment option. Your downloadable invoice will reflect the invoices paid and the credit invoice that was applied.

If you have questions or issues, please reach out to your sales representative or contact us at service.usa@khsmusic.com or 888.627.3987.